Once you have received your order, if you have selected the wrong item or it is not what you wanted, you have a maximum period of 15 days from the date of receipt of the merchandise to notify us. During this period, we accept returns as long as: Within this period we accept returns provided that:
- The product is in perfect condition.
- The product is in its original packaging, including the seal
- The product has not been opened or used at any time.
- There is no type of damage or flaw on the product.
In the case of a possible return, Bravanariz will ask you to communicate your proposal for an exchange with other Bravanariz products and to review any costs associated with this operation (new shipment and return).
Erroneous shipments, breakages or product defects
In the event of wrong shipments, broken, or defective products, and provided you notify us within a maximum of 48 hours from the date of receipt of the order, Bravanariz will, after verifying the issue, send a courier to collect the defective/wrong merchandise and will immediately replace it at the time of collection with the correct products, with Bravanariz covering the cost of collection. If you have any questions regarding our delivery or return policy, please contact us by sending an email to info@bravanariz.com.